That London Thing's Privacy Policy
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The Type of Personal Information We Collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you. We collect data and process data when you:
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Use our online contact form
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Send us an email enquiry
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Send correspondence via social media
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Register online or place an order for any of our products or services
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Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
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Use or view our website via your browser’s cookies
We also receive personal information indirectly, from the following sources in the following scenarios:
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Website data
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Analytics
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate services;
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To manage your account;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How we store, use, share and disclose your site visitors' personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How and why we may contact you
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
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Keeping you signed in
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Understanding how you use our website
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[Add any uses your company has for cookies]
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
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Essential cookies – these are used to security reasons, in connection with user login, to indicate the system from which the site was rendered, for system monitoring and debugging, for cookie banner parameters, to identify logged in site members, for anti-fraud reasons and for stability and system effectiveness measurement.
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Functionality cookies – these are used to recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
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Advertising cookies – these are used to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. That London Thing may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
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Performance cookies – these allow us to see how visitors use and move around our website, which website they come from, the number of visitors, when they visit and for how long. That London Thing uses Google Analytics to monitor performance. Click here for more information on the cookies used by Google Analytics.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The That London Thing website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Affiliate Marketing
That London Thing may sometimes use affiliate marketing. This means a tracking link is embedded in a post and once clicked on will take you to a third-party site. If you purchase or book anything after clicking this link That London Thing may earn an advertising fee by you doing so.
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting thatlondonthing@gmail.com
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at thatlondonthing@gmail.com if you wish to make a request.
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If you have any concerns about our use of your personal information, you can contact us at thatlondonthing@gmail.com
You can also contact the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
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